Business Analyst

TEKsystems Hawaii is hiring for a Healthcare Operations Business Analyst focusing on reporting and quality. This team member will be responsible for ensuring that reporting frameworks, quality metrics, and operational workflows remain accurate, compliant, and aligned with the new Salesforce environment. This is a hands-on, detail-oriented role focused on evaluating existing reports, monitoring data quality, validating system-generated outputs, and ensuring Standard Operating Procedures (SOPs) meet the quality expectations for billing, premium, enrollment, and related Medicare functions. This role partners closely with internal teams-including Billing & Premium, Data Analysts, and vendor partner-to ensure all requirements are captured, validated, and operationally sound.
Job Description:
A local Healthcare Insurance company will be retiring a legacy platform and transitioning to using Salesforce. There are also significant changes within their Medicare line of business in the near future due to regulatory and operational shifts.
KEY RESPONSIBILITIES
Reporting Oversight & Modernization:
- Inventory existing Medicare-related reports to determine (for example: which reports can be migrated into Salesforce, which must be rebuilt, which can be consolidated).
- Maintain a repository of all reports and ensure documentation is up to date and accurate.
- Collaborate with Data Analysts and other stakeholders as needed to validate report logic and maintain consistency across systems.
Quality Assessment & Compliance
- Review SOPs and ensure they contain all required quality elements for Medicare billing, premium management, enrollment/disenrollment, and maintenance transactions.
- Validate that operational outputs align with SOP guidance and regulatory expectations.
- Perform quality audits and assist in establishing quality metrics for Medicare operations.
Requirements & Workflow Analysis:
- Assist the team in gathering and documenting requirements for the replacement of the legacy system.
- Identify gaps in current processes and recommend improvements aligned with the new Salesforce architecture.
- Support workflow streamlining to reduce manual work and improve consistency across internal and vendor teams.
Cross-Functional Collaboration:
- Work closely with primarily internal stakeholders and teams, on occasion with the vendor.
- Participate in cross-functional working sessions to ensure reporting and quality requirements are represented during system buildout.
Operational Support:
- Support knowledge transfer, onboarding processes, and ongoing collaboration with team members.
- Assist with operational readiness tasks linked to the Annual Enrollment Period (AEP).
- Ensure replacement processes and reports meet Medicare regulatory timelines and internal audit standards.
QUALIFICATIONS

• 3+ years of business analyst experience.
• Strong understanding of reporting, analytics, or operational quality processes.
• Ability to evaluate complex workflows and streamline processes.
• Experience documenting requirements and validating outputs against requirements.
• Excellent critical thinking, communication, and problem-solving skills.
• Ability to work independently in a fast-paced, deadline-driven environment.
• Comfortable collaborating with offshore vendors and multiple stakeholder groups

Job Type & Location
This is a Contract position based out of Honolulu, HI.
Pay and Benefits
The pay range for this position is $31.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Honolulu,HI.
Application Deadline
This position is anticipated to close on Apr 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.