Hiring: NICE CXone Development Lead / Technical Lead Cincinnati, OH
We are seeking an experienced NICE CXone Development Lead who can provide hands on technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AI enabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations.
Role: NICE CXone Development Lead / Technical Lead
Type: Long Term Contract
Location: Cincinnati, OH
Key Responsibilities:
Own technical architecture, detailed design, and development on the NICE CXone platform
Act as hands on SME and technical lead, contributing directly to configuration, scripting, and solution build
Design and deliver end to end CXone solutions including:
IVR / Studio call flows
Omnichannel workflows
CRM embedded agent experiences
Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
Work closely with business, architects, and delivery teams to understand requirements and design target state solutions
Lead integration design and implementation, including CRM screen pops and REST based integrations
Conduct code/configuration reviews to ensure quality, maintainability, and security
Coach and mentor developers; provide technical guidance across the team
Contribute to architecture plans, estimates, and delivery timelines
Support change and release initiatives related to CXone platform enhancements
Must Have Skills & Experience
8+ years of experience in CCaaS platforms, with strong focus on NICE CXone
5+ years of hands-on experience with:
NICE IVR / Studio scripting
WFM / WEM
Reports and dashboards
JavaScript / scripting within CXone
Experience with CRM embedded CXone agent, screen pop, and customer journey integration
2+ years of hands-on experience with REST/API based CRM integrations
Strong understanding of AI/ML capabilities within NICE CXone and AI led CX use cases
NICE Advanced Certifications (preferred)
Strong knowledge of Agile delivery, Jira, and Scrum
Excellent communication, documentation, and presentation skills
Nice to Have
Experience with NICE Quality Management (QM)
Exposure to large enterprise or multi region CXone deployments
Experience working in high availability, regulated environments
Key Competencies
Strong technical ownership and solution mindset
Ability to lead by hands on example
Clear communicator with technical and non technical stakeholders
Quality focused with strong design discipline
Interested or open to new opportunities?
Please send your updated resume with contact details to
Thanks and Regards
Vikas Mahindrakar
Direct:
New York Technology Partners
120 Wood Avenue S | Suite 504 | Iselin, NJ 08830
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