Change Management Specialist (Onsite)

Job Title: Change Management Specialist 

Location: Washington, DC 

Duration: 06 Months+ with possible extension 

Job Description: 

The client is seeking a Change Management Specialist who will leads change governance processes, facilitates CAB meetings, assess risks, and ensures smooth implementation of IT changes with minimal disruption to operations. 

Responsibilities include: 

• Change Management Leadership: Lead and facilitate the Change Advisory Board (CAB) meetings, ensuring proper governance and stakeholder participation- Evaluate, prioritize, and approve/reject change requests based on risk assessment, impact analysis, and organizational priorities- Maintain the change calendar and coordinate scheduling to minimize conflicts and service disruptions- Develop and enforce change management policies, procedures, and standards aligned with ITIL v4 frameworks- Oversee emergency change processes and ensure proper documentation and post-implementation reviews. 

• Risk and Impact Assessment- Conduct thorough risk assessments for proposed changes to IT infrastructure, applications, and services- Analyze dependencies and potential impacts across interconnected systems and services- Collaborate with technical teams to develop rollback plans and mitigation strategies- Review and approve change implementation plans, ensuring adequate testing and validation procedures- Monitor change success rates and identify trends requiring process improvements 

• Stakeholder Coordination- Work closely with application owners, infrastructure teams, security personnel, and business units to coordinate change activities- Communicate change schedules, impacts, and status updates to stakeholders across the organization- Facilitate coordination between development, operations, and security teams for integrated change management- Partner with project managers to align project deliverables with change management processes- Provide guidance and training to technical staff on change management best practices 

• Documentation and Reporting- Maintain accurate records of all changes in the IT Service Management system (ServiceNow or equivalent)- Ensure Configuration Management Database (CMDB) accuracy and currency- Produce regular reports and metrics on change performance, including success rates, emergency changes, and failed changes- Conduct post-implementation reviews and root cause analysis for failed or problematic changes- Document lessons learned and implement continuous improvement initiatives 

• Process Improvement- Continuously evaluate and improve change management processes to increase efficiency and reduce risk- Develop metrics and KPIs to measure change management effectiveness- Identify automation opportunities within the change management workflow- Align change management practices with DevOps and Agile methodologies where appropriate- Stay current with industry best practices and emerging trends in IT change management 

• Provides configuration management planning. 

• Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. 

• Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. 

Skills: 

·         ---

·         Experience in change management or release management roles -Required -5 -Years 

·         Experience with IT Service Management (ITSM) tools, preferably ServiceNow -Required -5 -Years 

·         Experience facilitating Change Advisory Boards and governance processes -Required -5 -Years 

·         Ability to work independently and collaboratively across diverse teams -Required -5 -Years 

·         Experience writing and maintaining Change Management Standard Operating Procedures -Required -5 -Years 

·         Experience managing and reporting on Key Performance Indicators and metrics for Change Management -Required -5 -Years 

·         Experience in government IT operations (federal, state, or local) -Highly desired -3 -Years 

·         Experience with drafting communications for Change Management -Required -3 -Years 

·         Documentation of post-implementation review and root cause analysis for failed changes -Required -3 -Years 

·         6-10 yrs. as a Configuration Management Specialist or similar -Required - - 

·         6-10 yrs. performing change management and release management activities -Required - - 

·         6-10 yrs. Hardware and Software configuration experience -Required - - 

·         6-10 yrs. Configuration Management software and database experience -Required - - 

·         Bachelor’s degree in IT or related field or equivalent experience -Required - - 

·         ITIL v4 Foundation certification -Required - - 

·         ITIL v4 Managing Professional or Strategic Leader certification -Desired - -