Job Title: Complaint Center Associate - Call Center
Location: Brooklyn, New York 11201
Duration: 24+ Months
Company: PruTech Solutions, Inc.
About PruTech
Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries, from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.
With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements, including:
Project based system integration
Custom software solutions
Package implementations
Consulting and advisory services
Big data and analytics
Nearshore and offshore services
The working hours are Monday through Friday, 8:00 AM to 4:30 PM. However, candidates should be flexible, as the schedule may change in the coming months to extend operating hours, including participation in a Saturday rotation.
What You’ll Do
Serve as a primary point of contact for customers via phone and email
Deliver polished, professional written and verbal communication
Draft clear, concise, and solution-focused email correspondence
Accurately document customer interactions in ServiceNow
Navigate multiple systems efficiently while maintaining attention to detail
Work independently while contributing positively to a small group dynamic
Collaborate effectively with team members to ensure consistent service standards
Requesting:
✔ Call center experience
✔ Exceptional customer service skills
✔ Strong written communication and professional email drafting ability
✔ Excellent verbal communication skills
✔ Ability to work effectively within a small team environment
✔ Strong typing skills
✔ Microsoft Office proficiency
✔ ServiceNow experience (preferred)
✔ Technically savvy and quick to learn new systems
✔ Ability to multitask in a fast-paced environment
✔ Adaptable, dependable, and self-motivated
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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