Job Title: Collections Representative
Location: 29 Gallatin Pl, Brooklyn, NY 11201
Company: PruTech Solutions, Inc.
About Us:
Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.
With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:
- Project-based system integration
- Custom software solutions
- Package implementations
- Consulting and advisory services
- Big data and analytics
- Nearshore and offshore services
At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.
Role. Collections Representative
Location: 29 Gallatin Pl, Brooklyn, NY 11201
Working Hours: Monday to Friday ( 8 AM to 5 PM )
In a Call Center environment, the collections representative is responsible for collecting unpaid TAB Notices of Violations.
Responsibilities:
Collection calls with diligent follow-up skills
Notifying customers of delinquent status and utilizing established solutions to obtain payments.
Follow established standard operating procedures for call flow and collections practices.
Explain to respondents of tickets the impact of tickets remaining unpaid.
Exceed required call goals for call volume, right-party contacts, and money collected.
Navigate software, email, dialer softphone, and desk phone.
Perform other duties as assigned.
Qualifications:
Excellent customer service experience - Patience and ability to manage irate callers and stress.
Proven experience as a collection specialist or call center specialist
Ability to manage a high call volume.
Navigate MS Mail, MTA software, excel, and Avaya Dialer system.
Comfortable working with targets and goals
Skilled in negotiation
Problem-solving skills
Self-starter, self-motivated
High moral character and good attendance record
Basic knowledge of the Transit System rules and regulations.
Knowledge of Microsoft Word & Excel; experience using web-based tools and general digital communications applications
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