MS Dynamics Lead Consultant

Role: MS Dynamics Lead Consultant

Location: Baton Rouge, LA (Remote)

Must have Microsoft Copilot experience (Copilot for M365, GitHub Copilot, or AI workflow automation experience).

Role Responsibilities

Lead the development and enhancement of the Project Operations module using Agile methodologies, ensuring solutions align with business objectives.

Update and maintain standard operating procedures and protocols for system use and troubleshooting.

Conduct complex troubleshooting and lead incident resolution related to Dynamics 365 implementations.

Support the release process for platform and product enhancements, ensuring smooth rollouts to internal clients.

Gather requirements, develop customer stories, and document processes, ensuring clear communication between technical and business teams.

Participate in the entire change management lifecycle, from requirement gathering to support post-implementation.

Ensure system security is in line with Information Security standards.

Stay abreast of the latest trends and features in MS Dynamics and related technologies, seeking ways to improve business outcomes through innovation.

Requirements:

Minimum 5+ years of experience

As a MS Dynamics Operations Developer you will collaborate with functional leaders to assess and define the organization s Dynamics 365 needs, focusing on solution design and deployment.

Well versed with Support roles, like customer support, technical support, or support staff, involve assisting users or customers with their issues, providing guidance, and ensuring a positive experience.

3 years experience supporting Triage Tickets

Good knowledge of keeping Runbooks updated

5 years experience with MS Dynamics Experience

5 years experience with Service Now

3 years Admin experience and 3 years configuration experience

5 years experience in SQL Server Integration Services

5 years experience with Azure Data pipelines, Azure Data factory and Azure Lakes

Minimum 2 years Health insurance experience