Job#: 3032381 Job Description: Technical Support Technician L1
Location: Boise, Idaho
Employment Type: Contract
Role Overview
Our client is seeking a Technical Specialist to support hardware and software operations within a distribution and imaging environment. This role focuses on installing, configuring, testing, maintaining, and shipping equipment, primarily mobile devices, while working closely with a small onsite technical team. This position is a backfill with built-in knowledge transfer prior to the current technician's retirement.
Key Responsibilities
- Install, configure, test, troubleshoot, and maintain computer hardware and software.
- Assist with device imaging for equipment being shipped to stores and distribution centers.
- Charge, diagnose, clean, and prepare returned or new equipment for redeployment.
- Label new and used equipment in accordance with internal processes.
- Support ordering and validation of mobile devices, primarily iOS devices such as iPads and some Android devices.
- Ensure devices are functioning correctly and configured for the appropriate store or location.
- Assist with packaging and shipping equipment as needed.
- Work closely with the team to support ongoing projects and daily operational needs.
- Utilize Salesforce and ServiceNow for ticket tracking and documentation.
- Perform repetitive, process-driven tasks with a high degree of accuracy and consistency.
Required Qualifications
The following are the required qualifications for this role.
Experience:- Entry-level IT support or technical background, such as IT Support or Field Technician.
- Experience installing, configuring, and troubleshooting hardware and software.
- Familiarity with mobile devices, with a preference for iOS and some exposure to Android.
Skills:- Ability to follow documented processes and directions.
- Comfortable performing repetitive tasks with attention to detail.
- A flexible and team-oriented attitude.
Preferred Qualifications
- Experience using Salesforce and/or ServiceNow for ticketing.
- Prior imaging or device deployment experience.
Compensation
The pay rate for this position is $21.00 per hour.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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