Business System Analyst Patient support services

1. Serve as the liaison between business stakeholders, clinical operations, and technology teams to gather, analyze, and document requirements for patient onboarding, enrollment, and access workflows.
2. Define and optimize system requirements for prior authorization, benefits investigation, patient adherence, and enrollment processes, ensuring compliance with healthcare regulations and payer policies.
3. Translate business needs into functional specifications, user stories, process flows, and data mappings for technology implementation and enhancements.
4. Support end-to-end patient journey solutions by identifying gaps, improving operational efficiency, and enhancing patient and provider experience.
5. Collaborate with QA and development teams to validate solutions through test cases, UAT support, and defect resolution.
6. Monitor post-implementation performance, analyze system data, and recommend continuous improvements to patient access and support platforms.

Domain: Life Science