Business Systems Analyst Patient Services (Pharma Commercial)

Domain: Pharma Commercial Patient Services Role Purpose The Business Systems Analyst will act as a key bridge between business, IT, and vendors to define and deliver Patient Services capabilities, with deep expertise in patient onboarding, benefits investigation, adherence, and patient support programs.
Key Responsibilities
Gather, analyze, and document business and system requirements for Patient Services programs, including:
o Patient onboarding and enrollment workflows
o Benefits investigation and prior authorization processes
o Copay and affordability programs
o Patient adherence and persistence initiatives
o Ongoing patient support services
Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria.
Map end-to-end patient journeys across HCP, patient, HUB, and internal teams.
Work closely with Scrum Master and Technical Lead to support Agile delivery.
Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting).
Support UAT planning, execution, and defect triage for patient services solutions.
Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy).
Required Skills & Experience
7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services.
Strong hands-on experience in Patient Services, including:
o Patient onboarding
o Benefits investigation
o Patient adherence programs
o Patient support services / HUB models
Experience writing detailed functional requirements and Agile user stories.
Strong stakeholder engagement skills with business, IT, and vendors.
Preferred Experience
Platforms: Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB systems.
Understanding of access and reimbursement processes.
Experience with omnichannel patient engagement is a plus.