Tech Support Analyst-entry level

Fort Worth, TX, US • Posted 4 hours ago • Updated 3 hours ago

Contract Independent

Contract W2

On-site

Depends on Experience

Horizontal Talent

Fitment

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Job Details

Skills

Summary

We are seeking a motivated and detail-oriented individual for the role of Tech Support Analyst at an entry-level position. This opportunity is perfect for those looking to kickstart their career in technical support while providing exceptional service to clients.

<>Responsibilities

Provide level 1 technical support to independent sales agents and employees through various communication channels.
Assist with password resets, browser troubleshooting, and website support.
Set up hardware as needed and serve as a backup print operator during production print tasks.
Document problems and resolutions in the ticketing software to ensure efficient tracking and resolution.
Collaborate with team members to enhance service delivery and share knowledge.

<>Skills

1 year of experience in a telephone-based technical support role.
Proficiency in Microsoft Office 365 and excellent phone communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a team-oriented environment.

<>Preferred Skills

Experience with ticketing software for documenting support interactions.
Familiarity with hardware setup and troubleshooting.
Strong interpersonal skills and a customer-focused mindset.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered. We encourage applicants from all backgrounds to apply and join us in creating an inclusive environment.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123528
Position Id: 73333
Posted 4 hours ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

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