Job Title: Technical Account Manager
Location: Atlanta, GA 30309
Type: Contract (6+ Months, Possible Extension/Conversion)
Job Description:
The TAM provides delivery management of support issues, and pro-active services passionate about improving customer IT operational health in assigned accounts. The value the TAM brings to the customer is successful operation, and hence realization of value, of our products. The value of us is increased customer happiness, reduced support costs, and awareness needed around product improvements.
We are looking for a technical candidate, with a strong development/consulting/support background and validated customer-facing, and relationship building skills. The TAM will deliver pro-active services, advice, and mentorship, and be the customer’s technical advocate. This role will then coordinate with the Account Management, support, consulting, Tech-Ops, and engineering teams, to ensure technical queries are addressed, in a timely manner, to meet project timelines and requirements. The TAM also needs a deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and lead through changes.
The position would require some travel to customer sites mainly in the United States.
Roles and Responsibilities:
- Delivery of pro-active and preventative services
- Pro-active notifications of upcoming releases and possible impact
- Leading and guiding customer through complex environment changes
- Coordinating/driving customer technical issues with support/engineering/consulting
- Handling technical issues, scheduled and unexpected
- Customer status calls and reporting
- Regular service reviews
Skills and Qualifications Required:
- Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles
- Very strong written and verbal communication skills
- Validated presentation skills, and experience organizing and running high-profile customer calls and meetings
- Bachelor Degree in Computer Science, Engineering, or equivalent
Required knowledge and skills:
- Must-have: Customer-facing experience in enterprise projects
- Relevant skills: enterprise software
- Ideal skill: experience with Adobe DX Solutions, specifically Marketo Engage (Marketo Engage Expert Certification/Business Practitioner Certification)
- Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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