Technical Account Manager

Remote • Posted 9 hours ago • Updated 9 hours ago
Contract W2
No Travel Required
Remote
$40 - $45/hr
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Adobe DX Solutions
  • Marketo
  • Marketo Engage Expert

Summary

Responsibilities and duties:

  • Delivery of pro-active and preventative services
  • Pro-active notifications of upcoming releases and possible impact
  • Leading and guiding customer through complex environment changes
  • Coordinating/driving customer technical issues with support/engineering/consulting
  • Handling technical issues, scheduled and unexpected
  • Customer status calls and reporting
  • Regular service reviews

Requirements:

  • Bachelor Degree in Computer Science, Engineering, or equivalent
  • Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles
  • Very strong written and verbal communication skills
  • Validated presentation skills, and experience organizing and running high-profile customer calls and meetings
  • Must-have: Customer-facing experience in enterprise projects
  • Relevant skills: enterprise software
  • Ideal skill: experience with Adobe DX Solutions, specifically Marketo Engage (Marketo Engage Expert Certification/Business Practitioner Certification)
  • Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10409917
  • Position Id: 37055486
  • Posted 9 hours ago
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