Voice Consultant

Position Overview
We are seeking an experienced IT Voice & Collaboration Consultant to support the PMO department during the migration of an existing cloud-based telephony platform (Avaya) to Microsoft Teams Phone (soft phones).

This consultant will work closely with internal stakeholders and a selected implementation partner to ensure a smooth migration, minimal user disruption, and successful adoption of Microsoft Teams voice services. Following the migration, the consultant will serve as the primary operational contact for Day 2 voice support, including troubleshooting, optimization, and ongoing service delivery.

Key Responsibilities
Microsoft Teams Voice & Telephony

• Partner with the implementation vendor to onboard Microsoft Teams Phone users, including call queues, auto attendants, and resource accounts
• Configure calling plans, Direct Routing, or Operator Connect (as applicable)
• Assist with migration from legacy Avaya systems to Microsoft Teams Phone
• Configure and maintain voice policies, dial plans, routing rules, and calling features
• Perform regular system health checks and proactive maintenance
• Act as Tier 2 / Tier 3 escalation support for voice-related incidents
• Run metrics, surveys, and reporting to measure voice solution effectiveness and gather user feedback
• Create and maintain technical documentation, call flow diagrams, and standard operating procedures

Mobile & Endpoint Support

• Mobile phone ordering, setup, troubleshooting, and porting assistance
• Support Microsoft Teams phones, mobile devices, and associated hardware/software
• Ensure consistent end-user experience across Windows and macOS environments

New Hire IT Onboarding & Service Delivery

• Work with hiring managers to identify technology requirements for new employees
• Configure, build, and deploy laptops, desktops, and mobile devices prior to start dates
• Conduct new-hire orientations to ensure successful technology onboarding
• Maintain accurate inventory and documentation of issued equipment
• Serve as a point of contact for onboarding-related IT questions and troubleshooting
• Proactively identify opportunities to improve onboarding processes and enhance the employee experience

Required Qualifications

• Strong hands-on experience with Microsoft Teams Voice / Teams Phone
• Experience supporting cloud telephony migrations
• Strong understanding of onboarding workflows and IT technology setup
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Detail-oriented with a proactive, customer-focused approach

Preferred Qualifications

• Prior experience with on-prem and cloud phone migrations
• Familiarity with macOS, Apple ecosystem, and iPhone setup/troubleshooting
• Experience with device management tools (MAM solutions)
• Experience ordering mobile devices through major carrier portals
• Microsoft Teams or M365-related certifications

Job Type & Location
This is a Contract position based out of Andover, MA.
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on Mar 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.