Content Strategist

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government''s most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.  

*This is an exempt position. Salary commensurate with experience*

Overview:
Location: Brooklyn, NY - Hybrid
Salary: $120,000 - $133,000

We are seeking a Content Strategist who will support our client to help communicate complex NYC government concepts to a general audience through clear, accessible, and user-focused digital content. This role will support content strategy, information architecture, website content management, research, analysis, and plain language copywriting for guided experiences across nyc.gov. The ideal candidate is a strong writer and researcher with experience translating complex topics into easy-to-understand content while collaborating with stakeholders and managing deadlines.

Duties:

• Create content requirements and outlines for guided experiences across nyc.gov
• Write compelling plain language web copy for guided experiences in compliance with the NYC web content style guide
• Interview subject matter experts from across NYC government to understand complex topics
• Create and audit inventory of existing features and functions
• Understand user behavior based on Google Analytics data
• Conduct research into city laws, policies, and processes
• Deliver high-quality content artifacts on strict deadlines
• Conduct quality assurance and provide critical feedback on other content workstreams
• Identify and track key performance indicators for content deliverables

• Associates degree or combination of experience and education
• 8+ years of full-time experience in the role of content strategist, editorial strategist, information architect, or similar
• Strong copywriting skills with a portfolio of past work
• Experience writing to a style guide
• Strong research skills
• Strong interpersonal skills with experience organizing meetings and collaborating with stakeholders
• Project management skills with the ability to self-manage tasks and complete work on a deadline
• Basic Google Analytics skills: Be able to run reports on web traffic to inform content audits
• Experience using user research to inform decision-making 

• Bachelor’s degree in relevant fields (e.g., Journalism, Communications, Creative writing, Digital media)
• Experience working in government, higher education, or non-profit organization
• Experience writing in plain language and at a sub-7th grade reading level
• Experience working in a modern content management system
• Experience navigating complex approval workflows and incorporating feedback from legal, policy, and executive stakeholders.
• Background in New York City with understanding of how New Yorkers interact with city government  

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
  • You may opt out of long-term ATS storage by emailing your name  and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
• All personal information is handled confidentially in accordance with our privacy policy

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing

Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.