Must Have Technical/Functional Skill
Command Center operations knowledge and experience
Data Center operations
Customer handling skill
Problem solving
Roles & Responsibilities
• Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received
• Implementation of emergency Changes and planned Changes
• Participation in Problem reviews for issues related to associated Command Center Services
• Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
• Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts
• Grants emergency touch support access for servers and mainframe
• Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review
• Join Major/Significant Incident bridge to assist with impacted applications for the support area
• Participate in physical validation testing that is required during data center area testing
• Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with “AR headset” support
• Participate in annual “Black Start Support” to validate and report on alarm notification, during utility power testing
Salary Range $55,000-$65,000Per year
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