ServiceNow Architect – ITSM, ITOM & HRSD

Remote • Posted 4 hours ago • Updated 4 hours ago
Contract W2
6 Months
No Travel Required
Remote
$70 - $75/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Service Management
  • IT Operations
  • Service Delivery
  • Human Resources
  • HRSD
  • Leadership
  • ServiceNow

Summary

Position Summary

We are seeking an experienced ServiceNow Architect to lead the design, architecture, implementation, and optimization of enterprise ServiceNow solutions across IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources Service Delivery (HRSD). The ideal candidate will possess deep platform expertise, strong business process transformation experience, and the ability to define scalable architectures supporting complex enterprise and government-regulated environments.

The architect will work closely with business stakeholders, enterprise architects, program managers, and development teams to deliver secure, scalable, and compliant ServiceNow solutions.

 

Required Qualifications

Experience

  • 12+ years of overall IT experience.
  • 7+ years of ServiceNow implementation experience.
  • 3+ years serving as ServiceNow Architect or Lead Architect.
  • Experience leading large-scale enterprise ServiceNow implementations.

Technical Expertise

Strong expertise in:

  • ServiceNow ITSM
  • ServiceNow ITOM
  • ServiceNow HRSD
  • CMDB Architecture
  • Discovery & Service Mapping
  • Event Management
  • Integration Hub
  • Flow Designer
  • Service Portal / Employee Center
  • Platform Security
  • Performance Analytics

Development Knowledge

Hands-on understanding of:

  • JavaScript
  • Glide APIs
  • Business Rules
  • Script Includes
  • Flow Designer
  • UI Policies
  • Client Scripts
  • ACLs
  • Integration Frameworks

 

Preferred Qualifications

  • ServiceNow Certified Technical Architect (CTA) – Preferred
  • ServiceNow Certified Master Architect (CMA) – Preferred
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) – ITSM
  • CIS – ITOM
  • CIS – HRSD
  • ITIL Foundation or ITIL Managing Professional
  • Experience in Aerospace, Defense, Federal, Manufacturing, or ITAR-regulated environments

 

Preferred Skills

  • Enterprise Architecture
  • AI and Automation Strategy
  • AIOps
  • GenAI / ServiceNow Now Assist
  • Program Leadership
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099677
  • Position Id: 9009209
  • Posted 4 hours ago
Contact the job poster
SD

Srinath Deekonda

Delivery Manager - Recruitment @ Talent Groups
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