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ServiceNow Architect – ITSM, ITOM & HRSD

Remote • Posted 4 hours ago • Updated 4 hours ago

Contract W2

6 Months

No Travel Required

Remote

$70 - $75/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Service Management
IT Operations
Service Delivery
Human Resources
HRSD
Leadership
ServiceNow

Summary

Position Summary

We are seeking an experienced ServiceNow Architect to lead the design, architecture, implementation, and optimization of enterprise ServiceNow solutions across IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources Service Delivery (HRSD). The ideal candidate will possess deep platform expertise, strong business process transformation experience, and the ability to define scalable architectures supporting complex enterprise and government-regulated environments.

The architect will work closely with business stakeholders, enterprise architects, program managers, and development teams to deliver secure, scalable, and compliant ServiceNow solutions.

Required Qualifications

Experience

12+ years of overall IT experience.
7+ years of ServiceNow implementation experience.
3+ years serving as ServiceNow Architect or Lead Architect.
Experience leading large-scale enterprise ServiceNow implementations.

Technical Expertise

Strong expertise in:

ServiceNow ITSM
ServiceNow ITOM
ServiceNow HRSD
CMDB Architecture
Discovery & Service Mapping
Event Management
Integration Hub
Flow Designer
Service Portal / Employee Center
Platform Security
Performance Analytics

Development Knowledge

Hands-on understanding of:

JavaScript
Glide APIs
Business Rules
Script Includes
Flow Designer
UI Policies
Client Scripts
ACLs
Integration Frameworks

Preferred Qualifications

ServiceNow Certified Technical Architect (CTA) – Preferred
ServiceNow Certified Master Architect (CMA) – Preferred
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – ITSM
CIS – ITOM
CIS – HRSD
ITIL Foundation or ITIL Managing Professional
Experience in Aerospace, Defense, Federal, Manufacturing, or ITAR-regulated environments

Preferred Skills

Enterprise Architecture
AI and Automation Strategy
AIOps
GenAI / ServiceNow Now Assist
Program Leadership

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099677
Position Id: 9009209
Posted 4 hours ago

Contact the job poster

Srinath Deekonda

Delivery Manager - Recruitment @ Talent Groups

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