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Engagement Manager (Telecom Domain)

Hybrid in Plano, TX, US • Posted 4 days ago • Updated 3 days ago

Contract Independent

Contract W2

Contract Corp To Corp

75% Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Engagement
Telecom
Telecommunications
OSS
BSS
Network
Account Management.
Agile

Summary

Role: Engagement Manager

Experience: 7+ Years

Domain: Telecom / Telecommunications

Role Overview

We are looking for a seasoned Engagement Manager to lead and manage customer engagements within the telecom domain. This role requires strong client-facing capabilities, ownership of delivery outcomes, and the ability to drive long-term customer success. The candidate will act as a bridge between business stakeholders and delivery teams, ensuring seamless execution of projects and high customer satisfaction.

Key Responsibilities

Act as the primary point of contact for all client engagements and communications.
Own end-to-end project delivery, ensuring adherence to scope, timelines, and quality standards.
Build and nurture strong client relationships to drive satisfaction, retention, and account growth.
Collaborate with cross-functional teams (delivery, product, sales) to align solutions with business needs.
Identify upsell and cross-sell opportunities within existing accounts.
Manage stakeholders across business and technical teams, ensuring alignment and transparency.
Drive continuous improvement initiatives across engagement and delivery processes.
Monitor risks, resolve escalations, and ensure smooth execution of engagements.

Required Skills & Qualifications

7+ years of experience in Engagement Management / Client Delivery / Account Management.
Strong experience in the Telecom domain (OSS/BSS, Network, Digital Transformation, etc.).
Proven track record of managing large-scale, complex client engagements.
Excellent communication, negotiation, and stakeholder management skills.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Experience with project management methodologies (Agile, Scrum, Waterfall).
Strong problem-solving and decision-making capabilities.

Preferred Skills

Experience working with global telecom clients.
Exposure to digital transformation, cloud, or network modernization initiatives.
Certification in PMP / PRINCE2 / Agile is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10378866
Position Id: 8963167
Posted 4 days ago

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