Description We are seeking a Senior Desktop Support Technician to provide comprehensive end-user support across multiple locations. This role combines hands-on technical support with remote troubleshooting to ensure reliable, efficient technology operations. The ideal candidate is customer-focused, technically versatile, and capable of supporting a wide range of IT systems and infrastructure.
- Install, configure, and maintain desktop and laptop systems, including hardware and software deployments
- Manage and prioritize IT incident queues, resolving Level I, II, and III technical issues across a variety of environments
- Provide on-site and remote support for end users, troubleshooting issues related to operating systems, applications, and connectivity
- Administer and support Microsoft Intune, including device enrollment, application deployment, patching, compliance policies, and endpoint security
- Maintain and support Active Directory environments, including user accounts, group policies, access controls, and authentication processes
- Ensure secure and efficient management of network resources such as shared drives, printers, and permissions
- Develop and maintain technical documentation and knowledge base articles for both IT staff and end users
- Participate in system upgrades, migrations, and infrastructure improvement projects
- Perform other duties as assigned
Requirements 4+ years of experience providing desktop support in enterprise environments
4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
Nice to have: Experience in a manufacturing or multi-site environment
Exposure to infrastructure support (servers, printers, basic network hardware)
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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