The Epic Cadence/Prelude Applications Support Coordinator will bring 4+ years of experience in Epic application support and delivery. This role is accountable for both production support and assigned project work, requiring the ability to balance operational commitments with enhancements, implementations, upgrades, and other project initiatives.
Key Responsibilities
Provide SME-level support for Epic Cadence and Prelude workflows and configuration.
Manage incidents, requests, maintenance, and enhancements within established SLAs.
Own assigned project deliverables across requirements, design, build, testing, implementation, go-live, and stabilization.
Collaborate with client stakeholders, Accenture teams, vendors, and offshore resources.
Maintain accurate application and project documentation.
Proactively communicate delivery status, risks, dependencies, and resource needs.
Meet applicable security, HIPAA, and data governance requirements.
Support cross-application and cross-functional work as needed.
Current Epic Cadence and Prelude certification(s) required
TOP 3 REQUIRED SKILLS
- Epic Cadence & Prelude build/configuration experience (4+ years)
- Production support and incident management within established SLAs (4+ years)
- End-to-end project lifecycle delivery (requirements, build, testing, go-live) (4+ years)
ADDITIONAL DESIRED SKILLS
- Cross-application integration and collaboration with third-party vendors
- Offshore delivery model coordination
- HIPAA compliance and healthcare data governance knowledge
- Technical documentation and risk management
IDEAL CANDIDATE PROFILE
A proactive, certified Epic analyst with a strong track record balancing ticket queues alongside complex project milestones. Demonstrates polished communication when interfacing with client stakeholders and cross-functional teams. Thrives in structured healthcare IT environments requiring strict compliance and attention to detail
