| We are seeking a highly experienced Citrix & Azure Virtual Desktop (AVD) Administrator to support and administer enterprise virtual desktop environments. This role is responsible for day‑to‑day operations, advanced troubleshooting, and solutioning within Citrix and AVD platforms, working closely with end users and multiple infrastructure teams to ensure stability, performance, and availability.
The ideal candidate brings deep technical expertise, strong communication skills, and proven experience supporting large‑scale VDI environments in an enterprise setting.
On‑Call: Required (including coordination with offshore teams) |
Minimum Yrs of Experience, Skills, and Qualifications | Minimum 6 years of hands‑on experience administering Citrix and/or Azure Virtual Desktop (AVD) environments in production
Extensive experience troubleshooting, diagnosing, and resolving complex issues within Citrix and AVD platforms
Proven experience with:
Citrix licensing and AVD licensing models
Active Directory integration (authentication, group membership, GPO dependencies)
Group Policy design, application, and troubleshooting
Firewall rules and network connectivity required for Citrix and AVD components
Experience supporting environments with:
High availability requirements
Enterprise security and compliance controls
Demonstrated experience working in on‑call rotations and supporting offshore or after‑hours teams
Administer, maintain, and support Citrix and AVD environments
Troubleshoot user, performance, connectivity, and application issues across VDI platforms
Analyze issues end‑to‑end, identify root cause, and implement durable solutions
Manage and support Citrix and AVD licensing
Coordinate closely with:
Server / Infrastructure teams
Network and Firewall teams
Security teams
End User Computing (EUC) teams
Work directly with end users to diagnose issues and restore service quickly
Participate in on‑call support, including coordination with offshore support teams
Provide clear technical documentation and knowledge transfer as needed |
Preferred Skills and Qualifications | Experience in large government or regulated enterprise environments
Familiarity with:
Azure infrastructure supporting AVD
Monitoring and alerting tools for VDI platforms
Strong operational mindset with a focus on uptime, performance, and user experience
Working with large, complex Citrix environments supporting a high volume of end users with multiple functions Strong written and verbal communication skills
Ability to explain technical issues to both technical teams and non‑technical end users
Comfortable working in high‑pressure situations requiring rapid diagnosis and resolution
Collaborative team player who works effectively across multiple infrastructure disciplines
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