Lead Business Systems Analyst - LBSA 26-01860

Job Title: Lead Business Systems Analyst (LBSA)

Location: Onsite Phoenix, AZ 85034
Duration: 12 Months
Work Schedule: Full-time (40 hours/week); occasional after-hours support may be required

Overview

A public-sector organization is seeking an experienced and highly motivated Lead Business Systems Analyst (LBSA) to support the design and implementation of multiple critical technology initiatives. This role focuses on business analysis, process improvement, and system integration to ensure successful project delivery and high business value.

The LBSA will lead business analysis activities including defining business requirements, mapping processes, refining workflows, and supporting project execution. This role requires strong collaboration with both business and technical stakeholders and the ability to independently manage multiple initiatives simultaneously.

The ideal candidate will have excellent communication, active listening, and customer service skills, along with strong analytical and documentation capabilities. Attention to detail and executive-level business writing skills are essential.

Key Responsibilities

Business Analysis & System Integration

• Serve as a lead analyst supporting the integration of existing business processes, legacy systems, and manual workflows into a modern digital platform.

• Map business processes, data flows, and system workflows to support enterprise system implementation.

Stakeholder Advocacy & Liaison

• Act as a key advocate for operational stakeholders when working with implementation vendors and internal technical teams.

• Ensure delivered solutions align with operational needs, best practices, and system integration standards.

Process Optimization

• Analyze current business models and recommend process improvements to support efficiency, automation, and seamless system integration.

• Apply knowledge of system design and computer operations to optimize workflows.

User Acceptance Testing (UAT)

• Lead and support UAT efforts to ensure all business requirements are validated and the system performs as expected.

• Assist with training support and end-user readiness activities.

Best Practices & Advisory Support

• Provide guidance on software and process best practices tailored to operational and regulatory needs.

• Contribute to written business deliverables that improve service quality and business value.

Required Knowledge, Skills, and Abilities

• Minimum 5 years of progressive experience as a Lead Business Analyst

• Bachelor s degree in Business Administration, Management, Information Technology, or a related field

• Strong ability to translate business needs into functional and technical requirements

• Experience conducting UAT, supporting training, and developing professional business documentation

• Excellent verbal and written communication skills with the ability to engage executives, managers, and SMEs

• Exceptional attention to detail; deliverables must be executive-ready

• Advanced proficiency in:

  • MS Word, Excel, PowerPoint

  • OneNote, Project/PWA, Visio

  • Wireframing tools

• Experience with procurement processes (RFP, RFI, RFQ)

• Experience supporting large-scale, multi-year system implementations with phased rollouts

Preferred Experience and Training

• Experience supporting public safety, municipal government, or other public-sector enterprise system implementations

• Certifications or training in Lean, Kaizen, Agile/Scrum, ITIL, or process improvement methodologies

• Strong critical-thinking skills, including the ability to:

  • Reconcile conflicting requirements

  • Distinguish user requests from true business needs

  • Decompose complex information into actionable requirements

• Experience with Business Intelligence and Data Analysis tools