Job#: 3026889 Job Description: Apex Systems is partnering with one of our top Financial Services clients to find a talented Client File Processor to join their growing team in St. Paul, MN.If you're looking for a role where you can make an impact, grow your skills, and work with a respected organization-this could be the perfect fit!JOB DESCRIPTION - Client File Processor
About this Team:This team is responsible for the receiving and delivering files that contain customers' employee information used to manage their group life insurance eligibility and coverage management processes.
Summary:The Product team supports the process requirements and delivering value of the product based on business objectives and customer feedback. Product value is a combination of delivering business value features via technology experiences that are user friendly, easy to maintain and highly reliable. This position is responsible for day to day file exchanges and processing of customer data for our clients multiple divisions.
Responsibilities:
- Tracking, monitoring and accurately processing files using the Client File Management (CFM) system.
- Ensuring that scheduled file transfer events occur on schedule and that the data from the file is properly processed through the client file management system.
- Work with Enterprise Managed File Transfer solution to set up and maintain secure file transfers.
- Analyze and interpret data from clients in order to answer customer questions and process files.
- Communicate directly with our clients during annual enrollment as needed when files are not received or data on the file needs to be reviewed and verified for accuracy.
- Manage workload to meet service level agreements and performance guarantees for both internal and external customers.
- Work directly with internal and external customers to resolve technical issues relating to the exchange or processing of files in a timely and accurate manner.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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