IT Support Associate

Description
Deliver prompt, high-quality customer service and technical assistance
Train and support staff on hardware, software, and internal business applications
Prepare, install, and configure computers, peripherals, and related equipment
Track and maintain technology assets and inventories
Provide technical support for meetings, presentations, and events (internal and external)
Evaluate user challenges and recommend practical technical solutions
Document support requests, resolutions, and internal processes
Maintain operating systems and associated applications
Install, support, and troubleshoot desktop and laptop environments
Identify system changes or upgrades and implement necessary adjustments
Configure and deploy phones, computers, and related technology
Monitor and manage software licenses and usage
Support, maintain, upgrade, and troubleshoot network server infrastructure
Administer electronic pledging systems and online donor platforms (e.g., ANDAR ePledge, FormAssembly)
Oversee donor website implementation, scheduling, data setup, training, reporting, and overall program success
Train employees on technology systems and office equipment
Produce and distribute system and campaign reports
Participate in assigned technology-related projects
Coordinate and work in partnership with IT teams as needed
Uphold and reflect the mission and values of United Way in all work
Perform additional duties as required
KNOWLEDGE, SKILLS, AND ABILITIES
Strong analytical and troubleshooting abilities
Effective collaborator and team participant
Clear and professional verbal and written communication skills
Ability to work independently and take initiative
Solid technical aptitude and confidence working with technology
Strong organizational and time-management skills
Willingness and ability to learn new systems and tools
Additional Skills & Qualifications
Required:
Associate degree in computer science or a related information technology field from an accredited institution, plus at least two years of experience supporting PCs and enterprise software in a business environment; or a comparable combination of education and hands-on experience
Preferred:
Bachelor's degree in a related discipline
Industry certifications such as Microsoft credentials and/or CompTIA A+
Job Type & Location
This is a Contract to Hire position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Feb 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.