Processor Operations Support

Austin, TX, US • Posted 10 hours ago • Updated 10 hours ago
Full Time
No Travel Required
On-site
$50 - $70/hr
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Job Details

Skills

  • Processor Operations
  • Payment Operations
  • Transaction Processing
  • Job Monitoring
  • Payment Workflows
  • EFT
  • ACH
  • Cards Processing
  • File-Based Interfaces
  • File Transfers
  • Reconciliation
  • Troubleshooting
  • Operational Support
  • SLA Adherence
  • Compliance
  • Audit Support
  • Banking & Financial Services
  • FIS
  • Mainframe
  • Distributed Platforms
  • Automation Tools
  • Monitoring Tools
  • Technical Documentation
  • Process Improvement
  • Shift Operations
  • Weekend Support
  • Computer Science

Summary

Job Title: Processor Operations Support Engineer

Location: Any location in the USA
Experience: 5 8 Years
Employment Type: Full Time / Contract (as applicable)

Job Summary

Cognizant is looking for a Processor Operations Support Engineer to provide operational support for payment processing systems and transaction platforms. The role focuses on ensuring the smooth, secure, and uninterrupted processing of financial transactions while adhering to defined SLAs, compliance standards, and operational procedures.

Key Responsibilities

  • Provide 247 Processor Operations support for payment and transaction processing environments
  • Monitor transaction flows, batch cycles, and realtime processing systems to ensure timely completion
  • Investigate, troubleshoot, and resolve processing failures, job abends, and transaction exceptions
  • Work closely with application teams, banks, processors, and business stakeholders to resolve issues
  • Perform daily operational activities including file transfers, reconciliation, and validation checks
  • Ensure adherence to SLA, compliance, and audit requirements
  • Handle incident, problem, and change management activities using ITIL processes
  • Document operational procedures, incident resolutions, and process improvements
  • Participate in shift rotations, oncall support, and weekend processing schedules
  • Support endofday, endofmonth, and endofyear processing activities

Required Skills & Qualifications

  • Strong experience in Processor Operations / Payment Operations Support
  • Good understanding of payment processing workflows (cards, EFT, ACH, or transaction processing systems)
  • Experience handling batch processing, job monitoring, and filebased interfaces
  • Familiarity with incident and change management tools (ServiceNow preferred)
  • Ability to troubleshoot processing issues and coordinate resolution across teams
  • Knowledge of ITIL processes and operational best practices
  • Strong communication, coordination, and documentation skills

Preferred Skills

  • Experience in banking or financial services environments (FIS experience is a plus)
  • Exposure to mainframe or distributed payment platforms
  • Knowledge of reconciliation and settlement processes
  • Familiarity with automation and monitoring tools
  • Relevant certifications in IT operations or financial systems (preferred)

Education

  • Bachelor s degree in Computer Science, Information Technology, Finance, or equivalent experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91075297
  • Position Id: 8945058
  • Posted 10 hours ago

Company Info

About aptlogix LLC

aptLogiX LLC was born to stand out from other IT hardware, software and service re-sellers. We believe in offering dynamic solutions that help our clients and their customers to achieve lasting success. From corporations, SMEs, healthcare businesses and government entities, we help adapt the way information technology is used within any department across organizations in North America. With over 50 years of combined experience in the IT industry, our team is able to leverage innovative technology and offer ongoing support to build a solid infrastructure apt for your needs. Every day, we look for new ways of incorporating human elements into your IT solutions.

Our Vision - To become a reliable partner by leveraging our business acumen to enable agile technology adoption with dedicated support through transition & transformation.

Our Mission - Utilizing the brilliance of human-implemented IT solutions to empower our clients to achieve their organizational goals.

aptLogiX offers best in class IT services such as product life cycle management, Application Development & Maintenance, professional and Managed Services. In short, aptLogiX partners with you to acquire, design, implement, and maintain technology solutions that are crucial for your organizational needs.

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