Technical Support Analyst

Description We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: Respond promptly to inbound and outbound customer calls, providing

We're hiring an Entry Level Hardware Support Engineer for a full-time, onsite opportunity in Virgina with a rapidly growing managed IT services company that supports enterprise and mid-sized clients across multiple industries. This role is 100% client-facing and hands-on, supporting laptops, desktops, mobile devices, and enterprise hardware environments across Windows and Linux platforms. This is a full-time position with long-term growth potential. Required Skills & Experience Basic knowledge

8+ years of total IT experience, at least five of those years spent as a desktop support engineer.Strongly recommended is prior experience working in regulated enterprise environments or supporting US healthcare.Must be strong in networking fundamentals and have handson experience in supporting MacBooksPractical knowledge of business endpoint tools, AD, Exchange, O365, and Outlook. Strong grasp of the principles of networking (LAN, Wi-Fi, TCP/IP) advanced problem-solving, diagnostic, and escala

Job Title:Service Desk Analyst- (Tier 1/Tier 2) Location: Arlington Va Compensation: 20-27hr W2 Contractor Work Model: onsite If interested reach out directly to kimberly.spicer@systemone.com Job Description: Role and responsibilities: The analyst will deliver Tier-1 support by answering and triaging incidents and requests via phone, email, and self-service portals, escalating issues as needed, and providing Tier-2 support including hardware and software troubleshooting, installations, and re