UX Researcher

UX Researcher Location: New York, NY (Hybrid-4 days onsite) Duration: 6 Months + This UX Researcher role will focus on practical, delivery-oriented research, helping teams understand user expectations, identify friction introduced by platform change, and reduce conversion related risk. Responsibilities: Plan and conduct qualitative research (interviews, usability testing, concept and flow validation)Evaluate converted journeys/workflows to identify usability and comprehension gapsPartner with UX

Experience in UX or design research Strong qualitative research and facilitation skills Experience researching complex, high stakes, or transactional experiences Ability to work quickly and pragmatically in delivery driven environments Clear storytelling and stakeholder communication skills Experience researching third party or white labeled platforms Familiarity with the Q2 digital banking platform Financial services or enterprise research experience Service design or systems level research bac

W2 OnlyThis role is not open to subcontracting (i.e. no C2C / no Corp to Corp) Our direct client based in NYC is planning an online banking conversionto the Q2 Digital Banking Platform and is seeking an User Experience (UX) Content Writer / Designer to will work closely with UX design, marketing, product, and research partners to adapt and refine platform driven language so it aligns with our brand voice, user expectations, and regulatory considerations during the transition. The (UX) Content W

Help ensure clarity, consistency, and confidence across critical banking experiences. Write and refine UX copy across converted online banking experiences (labels, instructions, system messaging, confirmations, error states) Collaborate closely with designers to integrate content in workflows Adapt vendor provided language to improve clarity and reduce confusion Apply voice and tone standards consistently across the converted experience Support content audits and updates tied to platform and fe