Looking for CRM D365 Technical Consultant ||Onsite/Hybrid||King of Prussia, Pennsylvania

Design, develop, and maintain custom solutions within Dynamics 365 and Power Platform. Build plugins, workflows, integrations, and automation for call center and customer experience systems. Develop Azure Function middleware connecting D365 with SAP, IFS, telephony, and web portals. Support Unified Service Desk and lead migration to Customer Service Workspace. Collaborate with analysts to deliver technical solutions and maintain development standards.

Requirements: 10+ years D365 CE development, C#/.NET, JavaScript/TypeScript, Power Platform, Azure Functions, REST APIs. USD experience required. CSW, SAP/IFS integration, Copilot Studio experience preferred. PL-400 certification a plus.

Technical Skills

• Dynamics 365 Customer Engagement (CE)

• Dynamics 365 Customer Service

• Dataverse

• Dynamics 365 SDK

• Plugins (C#)

• Custom Workflows

• Web Resources (JavaScript / TypeScript)

• Custom Controls

• Session Management

• Data Migration and Data Quality

• Security Roles and Business Rules

Power Platform

• Power Automate (Cloud & Background Flows)

• Power Apps (Model-Driven Apps)

• Copilot Studio (Conversational AI / Virtual Agents)

• Power Platform Solution Management

• Power Platform ALM

Agent Desktop & Call Center Technologies

• Unified Service Desk (USD)

• USD Hosted Controls

• Call Center Integrations

• Telephony / IVR Integrations

• Customer Service Workspace (CSW)

• Modern Agent Desktop Solutions

Azure & Integration Technologies

• Azure Functions

• Azure Logic Apps

• Azure Service Bus

• Azure API Management

• Custom Middleware Architecture

• REST APIs

• OData Services

• Enterprise System Integrations

Enterprise Systems Integration

• SAP ECC (ERP)

• IFS

• Billing Systems

• Customer Digital Experience (CDX) Web Portals

• Mobile Application Integrations

Development Languages & Frameworks

• C#

• .NET Framework / .NET Core

• JavaScript

• TypeScript

DevOps & ALM

• Azure DevOps

• CI/CD Pipelines

• Source Control (Git)

• Solution Deployment & Versioning

• Code Reviews and Unit Testing

Architecture & Design

• Integration Architecture Patterns

• Middleware Design

• Technical Design Documentation

• Performance Optimization

• Scalability and Maintainability Best Practices

Certifications (Preferred)

• PL-400: Microsoft Power Platform Developer

• Microsoft Dynamics 365 Certifications