Desktop Support Analyst

Description

We are looking for a skilled and customer-focused Desktop Support Analyst to join our team in Tampa, Florida. In this long-term contract role, you will provide Level 2 technical support to end-users, addressing hardware, software, and network-related issues. The ideal candidate will possess strong troubleshooting skills and a proactive approach to solving IT challenges, ensuring smooth operations in a fast-paced environment.

Responsibilities:
Deliver Level 2 technical support for desktops, laptops, printers, and peripherals, addressing hardware, software, and network issues.
Diagnose and resolve technical problems with operating systems such as Windows and macOS, as well as software applications and connectivity issues.
Perform light hardware installations, including setting up monitors, docking stations, and other peripherals to ensure proper functionality.
Manage and track support tickets through an IT service management system, ensuring timely resolutions and clear communication with users.
Create and maintain detailed documentation of IT support activities, including troubleshooting steps and hardware/software inventories.
Conduct routine maintenance tasks, such as applying updates, resetting passwords, and ensuring devices comply with IT policies.
Provide basic support for Office365 applications, including Outlook, Teams, and OneDrive.
Assist with the setup and troubleshooting of audio-visual equipment, such as projectors, speakers, and video conferencing tools.
Collaborate with team members to escalate complex issues and ensure effective problem resolution.

Requirements

High school diploma or equivalent; an Associate's degree in Information Technology or a related field is preferred.
1-2 years of experience in a technical support or helpdesk role; entry-level candidates with relevant certifications will be considered.
Proficiency in troubleshooting Windows and macOS operating systems.
Familiarity with Office365 administration and troubleshooting, including applications such as Outlook, Teams, and OneDrive.
Basic knowledge of networking concepts and IT hardware components.
Experience with audio-visual equipment setup and troubleshooting.
Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar are advantageous.
Strong communication and organizational skills to manage tickets and maintain documentation effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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