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Helpdesk Analyst

Philadelphia, PA, US • Posted 30+ days ago • Updated 4 days ago

Contract W2

Contract Corp To Corp

6 Months

On-site

$30 - $35/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

HELPDESK ANALYST
SINGLE POINT OF CONTACT
ACD
JIRA SERVICE MANAGEMENT
GROUPLINK EHELPDESK
GENESYS CLOUD
TROUBLE TICKET

Summary

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn''t a tagline; it''s the way we work. We don''t forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there''s a fit worth exploring.

Job Title- Helpdesk Analyst
Duration- 6 Months
Location- Philadelphia, PA 19122 (Onsite)

Job Details-
The position requires the selected candidate to work in the office five days a week. Initial interviews will be held via Microsoft Teams, with second-round interviews held in person.

Minimum skills and experience-
Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLink’s eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941473
Position Id: 26-17347
Posted 30+ days ago

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