DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Software Architect (SalesForce Administrator)
Location: REMOTE
Duration: 12 Months
W2 Only
Scope of the project:
As a Salesforce Administrator at the Client, you will play a pivotal role in the daily maintenance, enhancement, and integration of our Salesforce instance. You will be responsible for managing user changes, monitoring workflow queues, and performing various administrative functions to support our business operations. Additionally, you will have the opportunity to work with external integrations, including AWS Connect, ServiceNow, and Azure AD, to ensure seamless data flow and system connectivity.
- User management: create, modify and deactivate user accounts, profiles, and permission sets as needed. Ensure user access and security are maintained according to best practices.
- Sandbox management: Create and manage sandbox environments for development, testing and quality assurance purposes. Collaborate with the development team to promote code modifications and updates between environments.
- Workflow Monitoring: Monitor workflow queues and automation processes to ensure they are functioning as intended. Troubleshoot and resolve and workflow-related issues promptly.
- External Integrations: Collaborate with teams responsible for external integrations, such as AWS connect, service now, and azure ad. Configure and maintain these integrations to ensure data synchronization and system interoperability.
- Identity Provider Configuration: Configure and maintain identity providers with a focus an Azure AD, for authentication and single sign on (SSO) functionality within salesforce. ensure secure and efficient access management.
- Documentation: maintain comprehensive documentation of salesforce configurations, processes and customizations. Provide training and support to end users as needed.
Additional Skills/Duties:
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration abilities.
Required skills (rank in order of importance):
- Salesforce Administrator certification (e.g., Salesforce Certified Administrator.)
- 5 years of experience as a Salesforce Administrator, with a strong focus on daily maintenance tasks.
Preferred skills (rank in order of importance):
- Practical experience in creating and managing Salesforce sandbox environments.
- Proficiency in promoting code modifications and updates between Salesforce environments.
- Familiarity with external integrations, including AWS Connect, ServiceNow, and Azure AD.
Required education/certifications:
A bachelor's degree in information technology systems, computer science, or related field and 5+ experience in Information Technology or related area. Relevant experience may be substituted for bachelor's degree on a year-for year basis.
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