Change Management and Adoption Specialist

At Jack Henry, we're more than a technology company; we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we'd love to meet you.

The Technology Communications team is seeking a Change Management & Adoption Specialist to support enterprise technology transformation efforts. This role prepares and guides end users, primarily employees, through new technologies and process changes by driving clear communication, reducing resistance, and ensuring successful adoption. The primary focus is leading Organizational Change Management (OCM) and communications for the Salesforce implementation, including communication planning, governance support, stakeholder engagement, and readiness activities.

This role will also support other key transformational initiatives by developing communication plans and OCM materials-including infographics, videos, training and education documents, and micro-trainings-as well as contributing to efforts such as ServiceNow, future-ready technology projects, and newsletters from leadership to employees.

This is a remote position, but candidates must live within approximately a 70-mile radius of our office locations in: Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; and Springfield/Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Salary range for this position is $73,000-105,000, depending on candidate experience and geographic location.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

What you'll be responsible for:

Create and implement change management strategies and plans to maximize user adoption and proficiency, as well as to minimize overall risk so that business results are achieved.
Partner with Corporate Project Management Office in project discovery to define change management requirements and assess business impact and identify areas of potential resistance.
Create actionable deliverables for core components of the change management strategy including communications plan, training plan, impact assessment / resistance management plan, governance models.
Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to stakeholders across all levels - executive to frontline workers.
Drive stakeholder engagement, organizational assessment, impact analysis, learning/training, communications/marketing, business readiness, deployment, and adoption measurement throughout technology consulting projects.
Build knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to more than a year).
Support change portfolio management through collection of change impact and saturation data; and drives conversations with leaders to help them make informed decisions on intake and management.
May perform other job duties as assigned.

What you'll need to have:

At least 4 years of experience in organizational change management specifically to technology-focused platform projects.
Experience with agile transformations in large enterprises.
Demonstrated experience developing messaging content and communications for various audiences.

What would be nice for you to have:

Change management certification, Prosci is preferred.
Experience with ServiceNow and Salesforce highly desirable

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.