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Support Engineers (Tier III) || 100% Remote (W2 Role)

Remote • Posted 11 hours ago • Updated 11 hours ago

Contract W2

6 Months

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

.NET
API
C#
Log Analysis
Node.js
Quality Assurance
Management
SQL*Plus
Scripting
Technical Support
Windows PowerShell
Problem Solving

Summary

Job Description:

Ability to debug real systems using code
Strong problem-solving in a support → engineering bridge role
Hands-on technical foundation (SQL + APIs + scripting)
Junior engineer mindset with growth into QA or Dev

Core duties and responsibilities include the following:

Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes.
Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible.
Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution.
Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution.
Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools.
Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve.
Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process.
Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation.
May perform other additional duties and responsibilities as assigned.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91140717
Position Id: 9007048
Posted 11 hours ago

Contact the job poster

Ashish Joshi

Recruiter @ AKAASA Technologies

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