Claims Technical Specialist

Title: Senior Claims Technical Specialist - Financial Lines
Location: 2400 Dallas Parkway, Ste. 350, Plano, TX
Duration: 12+ Months

Job Description:

• Manage a diverse portfolio of complex claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
• Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
• Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
• Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies
• Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.
• Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
• Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
• Advise on specific professional liability areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
• Represent Client by participating in and attending industry seminars or authoring articles pertaining to professional liability subjects
• Collaborate with Underwriters to identify, understand and address Client or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
• Manage relationships with external vendors to deliver accurate, timely, and cost-effective solutions.
• Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 8 years relevant experience

Preferred Competencies/Skills

• 
  Generate original, innovative solutions to difficult or unusual situations
  Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
  Financial and business acumen and awareness of financial responsibility
• Quickly change direction when working on multiple projects or issues
• Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Assume a methodical approach to a given situation and develop a systematic procedure as a response
• Develop effective negotiation strategies and prepare a plan of action
• Build and capitalize on beneficial internal and external relationships including competitors
• Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
• Build and establish constructive and cooperative working relationships and open lines of communication
• Utilize effective communication skills to influence and persuade decision makers
• Manage a diverse and extensive portfolio of management and professional liability claims with varying levels of complexity and activity.
• Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Preferred Education

• Juris Doctor

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

MUST HAVE: Architects and Engineer Errors and Omission claims