IT Support Specialist

Marlborough, MA, US • Posted 60+ days ago • Updated 6 hours ago
Contract W2
On-site
$20 - $25/hr
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Fitment

Dice Job Match Score™

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Job Details

Skills

  • Biotechnology
  • Mergers and Acquisitions
  • Tier 1
  • Customer Experience
  • Microsoft Windows
  • Management
  • Computer Networking
  • Issue Tracking
  • Technical Support
  • Operating Systems
  • Computer Hardware
  • Firewall
  • Microsoft Exchange
  • Microsoft Azure
  • SSO
  • Customer Service
  • Switches
  • Routers
  • Printers
  • Microsoft Office
  • SAP BASIS

Summary

Our client, a leading biotechnology company, is urgently looking for an IT Support Specialist to join their team in Marlborough, Massachusetts!

***This role is beginning as a 12-month contract, paid weekly with potential to extend/convert. Candidates must be able to come onsite in Marlborough, MA***

Responsibilities
  • The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting.
  • Work as part of a team of skilled professionals that together deliver an excellent customer experience.
  • Identify and resolve technical issues. Be willing to investigate, learn, and ask questions
  • Provides on-site support to end-users on a variety of issues.
  • Managing and troubleshooting Windows OS / Server environments
  • Managing, troubleshooting, and deploying printers
  • Identifying and troubleshooting networking issues
  • Using ticketing software and IT support tools


Qualifications
  • Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
  • Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
  • Ability to analyze and assess customers' service request and provide prompt technical solutions.
  • Knowledge in firewalls and networking (Switches/Routers) - will have access to get additional support if needed
  • Good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
  • Customer service skills and trouble-shooting skills.
  • Need experience with all equipment attached to the desktop; printers; some experience with switches and routers - can call for additional support
  • Printers - Xerox
  • Microsoft Suite; initial troubleshooting and can escalate.
  • MAC support - would be a plus

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 560991
  • Posted 30+ days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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