Five9 Contact Center Engineer

We are seeking a Five9 Contact Center Engineer to support the implementation, configuration, and ongoing enhancement of an enterprise cloud contact center environment. This role will focus on executing complex Five9 engineering initiatives, integrating Five9 with Salesforce, and configuring omnichannel customer engagement capabilities across multiple business-critical programs. The engineer will partner closely with the solution architecture team while serving as the technical expert responsible for platform execution.
 

Responsibilities

· Configure and maintain enterprise Five9 contact center solutions supporting voice, SMS, email, web chat, and additional digital engagement channels.

· Implement and optimize omnichannel interaction routing, queue management, call scripts, IVRs, skills-based routing, and agent experiences.

· Design, configure, and support Five9 integrations with Salesforce, including screen pops, caller context, API integrations, and workflow automation.

· Build and maintain backend integration patterns between Five9 and enterprise business systems.

· Configure authentication, provisioning, platform administration, and security within the Five9 environment.

· Support deployment of Five9 Fusion capabilities and modern Salesforce integration models.

· Troubleshoot complex contact center issues involving routing logic, APIs, integrations, telephony, and user experience.

· Partner with solution architects to implement scalable contact center designs while executing technical delivery.

· Collaborate with Salesforce developers, architects, and business stakeholders to support new contact center initiatives.

· Document platform configurations, integration patterns, and operational procedures.

Must-Haves

· 5+ years of hands-on experience administering and engineering enterprise Five9 environments.

· Strong experience configuring omnichannel contact center capabilities, including voice, SMS, email, and web chat.

· Experience designing and supporting Five9 interaction flows, call scripts, IVRs, queue configuration, routing strategies, and skills management.

· Hands-on experience integrating Five9 with Salesforce.

· Strong understanding of backend integration patterns, APIs, authentication, and contact center platform architecture.

· Experience configuring screen pops, workflow integrations, caller context, and data synchronization between Five9 and Salesforce.

· Experience supporting medium-to-large enterprise contact center environments.

Nice-to-Haves

· Experience with Five9 Fusion and its modern Salesforce integration model.

· Experience migrating from legacy Five9 OpenCTI implementations to Fusion.

· Experience with contact center architecture and solution design.

· Experience implementing custom API integrations and advanced omnichannel workflows.

· Five9 certifications or recognition as a Five9 subject matter expert.

· Experience supporting highly regulated or mission-critical contact center environments.


TechHuman is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), age, national origin, citizenship status, disability, genetic information, marital status, military status, protected veteran status, or any other status protected under applicable federal, state, or local law.