Business Analyst/Consultant IV (Only WI LOCAL)

Remote • Posted 2 days ago • Updated 2 days ago
Contract Independent
Contract W2
No Travel Required
Remote
60+
Fitment

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Job Details

Skills

  • IT Service Management
  • JIRA
  • Dynatrace
  • ServiceNow
  • Software Asset Management
  • Security Operations
  • Enterprise Architecture
  • ITIL
  • Management
  • Documentation
  • Asset Management
  • Business Analysis
  • Business Process

Summary

Business Analyst/Consultant IV (Only WI LOCAL)

Introduction:

The State of Wisconsin is looking for a Business Analyst/Consultant IV to join their team. This position will play a crucial role in the ServiceNow implementation project, ensuring the department stays on track with critical timelines.

Responsibilities:

  • Service Request Development: Collaborate with stakeholders to gather requirements and design, build, and test automated service requests and workflows within the ServiceNow Service Catalog.
  • ITSM Implementation: Lead the functional configuration of ITSM modules (Incident, Problem, Change, and Request) following authorized governance workflows.
  • Platform Support: Provide expert-level support and maintenance for implemented modules to ensure system performance aligns with agency standards.
  • Process Design & Documentation: Develop and maintain comprehensive documentation for system configurations, process flows, and user guides for long-term platform sustainability.

Requirements:

Required Skills:

  • ServiceNow Implementation & Configuration – 3 years of experience
  • Business Analysis & Requirement Gathering – 3 years of experience
  • ITSM Process Knowledge – 3 years of experience
  • Technical Writing & Documentation – 3 years of experience

Preferred Skills:

  • Third-Party Integrations experience with Dynatrace, Jira, or Tenable
  • Advanced ServiceNow Modules familiarity or implementation experience with EA, SecOps, SAM, or HAM
  • ITIL Proficiency working within ITIL v3 or v4 frameworks

Please Note: Candidates must be CURRENT WI residents and upload a Realtime Screenshot Photo for the interview process.

Project Details: The Business Analyst/Consultant IV will work alongside the existing team to complete initial service requests and configurations for the ServiceNow implementation project. As the project progresses, the focus will shift to SAM and HAM phases to provide maintenance and support.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112044
  • Position Id: 8943340
  • Posted 2 days ago
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