Software Guidance & Assistance, Inc., (SGA), is searching for a Jr Digital Collaboration Analyst for a contract assignment with one of our premier Utility Services clients in Lutz, FL .
Responsibilities :
- Provide personalized service to Business Partners by identifying source of customer technology-related problems and providing a resolution.
- Strong technical understanding of the various hardware, software and networking systems being supported.
- Determine the appropriate course of action within the incident management process (ITIL).
- Works under limited supervision on non-routine, moderately technical assignments.
- Regularly use judgment in work assignments and decision making that affect operations.
- Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate support areas.
- Utilize and update knowledgebase
- Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
- Update and close ServiceOne tickets for work being performed.
- Maintain technical/professional knowledge by reviewing publications, establishing personal networks, attending training.
- These positions report to the Managers of the Service Desk and Desktop Support and interact with all levels of employees throughout firm's Energy companies.
- Occasional interactions with outside software and hardware vendors, and technical personnel in other organizations.
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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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