Job#: 3029001 Job Description: Technical Support Tech - Technical Support Tech I
Location: New Carlisle, Indiana (Onsite)
Employment Type: Contract
Role Overview
We are seeking an Infrastructure Delivery Install Technician to join an infrastructure team responsible for the day-to-day installation of servers, network equipment, and structured cabling. This role involves project work and capacity management within a dynamic data center environment. The technician will contribute to the stability and sustainability of next-generation networks and assist in developing innovative ways to automate and scale network infrastructure.
Key Responsibilities
- Install, inspect, and troubleshoot copper and fiber cable infrastructure in partnership with cable vendors.
- Perform physical installation of network and server racks and devices.
- Manage and maintain infrastructure inventory levels.
- Install, test, and troubleshoot fiber optic and copper cabling, including patch panels and patch cords.
- Ensure that data center and vendor installations comply with all installation practices.
- Report current status via ticketing systems, status reports, email, and other communication tools.
- Manage work and priorities through ticketing systems and workflows to complete customer requests and projects.
- Maintain accurate records and document problems and processes to execute changes within data centers.
- Exhibit quality workmanship on all work and maintain site cleanliness.
- Move integrated enterprise equipment from loading docks into planned positions.
Required Qualifications
Experience: Demonstrated ability to quickly and accurately assess a wide range of infrastructure issues. Requires a good understanding of computers, servers, switches, and various networking devices from both a hardware and software perspective.
Skills: Possesses technical aptitude, strong analytical skills with demonstrated problem-solving ability, and effective written and oral communication skills. Ability to deal effectively with people in a wide variety of situations and exercise high levels of initiative and judgment.
Work Environment
- This position requires up to 50% travel within the geographical work area.
- The ability to walk job sites in uneven terrain and work safely at heights and from ladders is required.
- Must be able to work on your feet for an 8-hour shift.
- Regularly lift and/or move up to 40 pounds and participate in group lifts for 41 pounds or more.
- Ability to work in an environment that operates 24/7 and participate in after-hours support as needed.
Compensation & Benefits
The pay rate for this position is between $20.00 and $23.00 per hour.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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