Job Title: ServiceNow ITOM SME
Location: Spokane, WA (Onsite)
Job Summary
Seeking an experienced SME with 8 to 14 years of expertise in ServiceNow ITOM Service Mapping and related ServiceNow ITOM modules to lead architecture and implementation initiatives
Job Description
- Lead the design and architecture of ServiceNow ITOMServiceMapping solutions within enterprise environments
- Develop and implement strategies for ServiceNow ITOM modules including Service Mapping Discovery CMDB Connected Operations Cloud Observability Governance and Cloud Insights
- Collaborate with crossfunctional teams to ensure integration and alignment of ITOM solutions with business objectives
- Drive continuous improvement of ServiceNow ITOM processes and frameworks to optimize operational efficiency
- Provide technical leadership and guidance on best practices for ServiceNow ITOM architecture and deployment
- Analyze complex IT infrastructure and service dependencies to enhance service visibility and management
- Ensure compliance with industry standards and organizational policies in ITOM implementations Mentor and support junior team members in ServiceNow ITOM technologies and architecture principles
Roles and Responsibilities
- Own the endtoend architecture and implementation of ServiceNow ITOMServiceMapping projects Collaborate with stakeholders to capture and translate business requirements into technical solutions
- Oversee configuration customization and integration of ServiceNow ITOM modules to meet client needs Lead troubleshooting and resolution of technical issues related to Service Mapping and associated ITOM components
- Work closely with architects and platform teams to ensure scalable and maintainable solutions
- Develop and review technical documentation including architecture diagrams process workflows and implementation guides
- Conduct knowledge transfer sessions and training for internal teams and clients Stay updated with the latest ServiceNow ITOM features and industry trends to recommend improvements Manage relationships with clients and stakeholders to ensure project alignment and satisfaction
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Skills
Mandatory Skills : ServiceNow ITAM-SAM
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
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