The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.
The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.
Solution Leadership & Architecture
Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
Define target architecture leveraging:
o SAP S/4HANA Service (Embedded Service Management)
o SAP CS / SD Service scenarios
o SAP Warranty Management
o Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
Drive fit-to-standard workshops and gap analysis with business stakeholders.
Business Process Ownership
o Own and optimize After-Sales Service and Warranty processes, including:
Warranty claim adjudication (dealer and third-party)
Vehicle and parts warranty tracking
Labor operation and failure code management
Goodwill and recall campaign handling
Service order processing and billing
o Align global and regional service processes while supporting localization needs.
o Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
o Partner with:
After-Sales Operations
Quality and Engineering
Finance and Controlling
Dealer Network and Business Transformation teams
o Translate business strategy into executable SAP designs and roadmaps.
o Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
o Ensure integration consistency across:
Vehicle Master & VIN handling
Parts logistics
Financial settlement and accruals
o Support testing strategy (SIT/UAT), cutover planning, and production readiness.
o Enforce SAP and automotive compliance standards.
o SAP & Functional Expertise
9+ years of SAP experience, along with strong leadership in Service and Warranty domains.
Hands-on experience with:
SAP S/4HANA Service or SAP CS
SAP Warranty Management
Service Orders, Notifications, and Settlement
Deep understanding of automotive after-sales processes and dealer ecosystems.
Experience leading large-scale SAP S/4HANA transformation programs.
Strong communication and executive stakeholder management skills.
Ability to mentor functional teams and influence design decisions across workstreams.
Experience integrating S/4HANA with:
SAP FSM or CRM/CEC
Dealer Management Systems (DMS)
External warranty or adjudication platforms
Working knowledge of IDocs, APIs, and integration patterns.
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