Service Desk Analyst

Description

The Service Desk Analyst plays a critical role as the front line of IT support, serving as the first point of contact for employees across a large, global organization. This role delivers fast, friendly, and effective technical support via phone, email, and chat-helping users stay productive in a dynamic enterprise environment. This is an excellent opportunity for someone looking to launch or grow their IT career.

Key Responsibilities

• Act as first-level technical support for end users via phone, email, and chat
• Log, track, and resolve incidents and service requests using ServiceNow
• Troubleshoot common hardware, software, and application issues
• Support Office 365 migration efforts, including login issues, access questions, and application support
• Perform user account management tasks such as password resets, access provisioning, and Active Directory updates
• Provide support for Microsoft applications, Windows operating systems, and standard desktop environments
• Identify issues requiring escalation and route tickets to appropriate support teams
• Follow ITIL and service desk best practices while maintaining accurate documentation
• Deliver clear, professional communication and consistently provide a positive end-user experience

Required / Desired Qualifications

• 0-2 years of experience in a help desk or service desk role (enterprise experience a plus)
• Strong customer service skills with the ability to support users across multiple communication channels
• Familiarity with Office 365 and Microsoft products
• Basic working knowledge of Active Directory (password resets, account management, access requests)
• Experience with a ticketing system such as ServiceNow
• Working knowledge of Windows 10/11
• Ability to troubleshoot basic desktop, hardware, and application issues
• Strong problem-solving skills with a desire to learn and grow in an enterprise IT environment

Technologies & Skills

• Help Desk / Service Desk Support
• ServiceNow or similar ticketing platforms
• Office 365
• Active Directory
• Microsoft Office
• Windows 10 / Windows 11
• Desktop and hardware support
• Application support
• Phone, email, and chat support
• Troubleshooting and customer service

Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.