Service Desk Analyst

Service Desk Technician

Contract Length: 12+ months (with strong opportunity for extension or conversion)
Work Schedule Options:

• Sunday-Thursday, 6:00 AM - 3:00 PM
• Location: Onsite - Oshkosh, WI

Position Overview

We are seeking a Service Desk Technician to join an in-house Help Desk team supporting a growing enterprise user base. This role is a 12-month contract with a strong likelihood of extension and consideration for full-time conversion as service desk operations transition from a managed service partner back in house.
The Service Desk Technician will provide level-one support for end users via phone, email, and chat. The environment includes a high ticket volume related to an ongoing Microsoft 365 migration, along with common service desk requests and incidents.

Key Responsibilities

• Provide first-level technical support for end users via phone, email, and chat
• Manage and resolve incidents and requests using the ServiceNow ticketing system
• Troubleshoot Microsoft 365 issues, access requests, and account-related concerns
• Support Active Directory tasks such as password resets and user access
• Perform basic break/fix troubleshooting for hardware and applications
• Support SAP-related tickets at a basic triage level
• Escalate issues appropriately while maintaining SLA expectations

Required / Desired Skills

• Help Desk / Service Desk support experience
• Strong customer service and communication skills
• Experience supporting Windows environments
• Microsoft Office / Microsoft 365 support
• Active Directory fundamentals
• Ticketing system experience (ServiceNow preferred)

Ideal Candidate Profile

This is an excellent opportunity for:

• Entry-level IT candidates seeking enterprise-level experience
• Service desk professionals with prior enterprise help desk or call-center IT experience
• Individuals looking for long-term growth, career pathing, and exposure to a tiered support model

Environment & Growth

The Service Desk team currently supports a global user base and has grown steadily over recent years. Leadership is focused on building defined support tiers and long-term career paths across infrastructure and IT operations, making this a strong opportunity for candidates seeking stability and advancement.
Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Apr 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.