Helpdesk/Deskside/Desktop Support

Buena Park, CA, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Help Desk
  • Network
  • Problem Solving
  • Remote Support
  • Technical Support

Summary

Helpdesk/Deskside/Desktop Support

Introduction:

A Helpdesk/Deskside/Desktop Support technician is responsible for providing technical support and maintenance for a company''s desktop computing environment. They play a crucial role in troubleshooting, installing, diagnosing, and supporting end-users with various technical issues.

Responsibilities:

  • Troubleshooting and resolving service requests for desktop applications, network connectivity, and hardware/peripheral devices
  • Installing, configuring, and maintaining hardware and software
  • Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
  • Troubleshooting network devices to ensure connectivity
  • Implementing virus detection and eradication procedures
  • Providing end-user assistance in person, by telephone, or via email
  • Acting as a model of customer service excellence for organizational staff members

Requirements:

Required Skills:

  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Help Desk
  • Network
  • Problem Solving
  • Remote Support
  • Technical Support

Preferred Skills:

  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems
  • Strong verbal and written communication skills
  • Patient, friendly demeanor with a great aptitude for listening
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 9027790
  • Posted 5 hours ago
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