Role- Datacenter Server Support Engineer location- Burlington, VT Job Type- Full-Time role with benefits Job description:
Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
Participate in design discussions to capture software specifications, and aid in creation of process documentation.
Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository
Your contribution to the team:
An agile mindset with effective communication and problem-solving skills.
The ability to work on majority of the areas as part of SDLC lifecycle
Passion for innovating solutions that drive progress and meet future challenges.
A proactive approach to monitoring and resolving production issues before they escalate.
Commitment to continuous learning, knowledge sharing, and fostering team development
Required Skill and Experience
- Hands on experience on Physical Server Hardware Installation, Maintenance, and Troubleshooting.
Physical Server Installation: Unpacking, inspecting, and mounting HPE ProLiant, Synergy, or Apollo servers into racks.
Break-Fix Support: Diagnosing and replacing faulty hardware components (e.g., hard drives, memory, power supplies, system boards).
Cabling: Managing physical cabling, including structured copper and fiber optic connections for networking and storage.
Firmware Management: Applying firmware updates and BIOS upgrades to maintain system stability.
OS Deployment: Installing and configuring Windows Server, Linux, or VMware ESXi operating systems.
System Configuration: Configuring server management interfaces such as HPE Integrated Lights-Out (iLO) and OneView.
Proactive Monitoring: Monitoring server health, performance, and capacity to prevent incidents.
Incident Management: Responding to, documenting, and resolving technical service requests and tickets (e.g., in ServiceNow).
Reporting: Maintaining detailed records of maintenance, configuration changes, and asset information.
Technical Documentation: Contributing to internal knowledge bases (KBA) and developing troubleshooting guides.
Customer Communication: Providing clear, professional updates to clients regarding technical issues and, in some cases, mentoring junior team members.
Preferred Skill and Experience
- Good Communication and Analytical skills.
Must have right attitude and customer centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW).
Experience and desire to work in a Global delivery environment.
Additional Required Qualifications
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