Salesforce Loyalty Management Architect

Accellor is an AI-native services firm purpose-built for the post-ChatGPT era. Free from legacy constraints, we focus on delivering measurable business outcomes through advanced AI, data, and engineering capabilities. Our mission is to operationalize AI at scale and unlock sustained enterprise value. 

Our offerings span AI solutions, data services, enterprise applications, and product engineering, tailored to industry-specific needs across healthcare, life sciences, telecom, retail, financial services, and technology. By leveraging design thinking and technology-agnostic architectures, we ensure faster time-to-value and seamless interoperability. 

With a proven track record of enabling Fortune 100 enterprises and global innovators, Accellor stands as a trusted partner for organizations seeking to harness the full potential of AI. Our vision is clear: to build intelligent, connected ecosystems that deliver measurable outcomes and redefine the future of enterprise transformation. 

We are seeking a Salesforce Promotions Engine & Loyalty Management Consultant / Architect to lead the design and implementation of enterprise-scale promotions and loyalty ecosystems.

This role will architect and deliver Salesforce-based engagement solutions integrating Salesforce Promotions, Loyalty Management, Data Cloud, Marketing Cloud, Service Cloud, MuleSoft, mobile platforms, and backend systems.

You will drive end-to-end customer engagement initiatives, including incentive programs, promotional campaigns, referral systems, tiered loyalty models, and partner integrations across digital channels

Key Responsibilities

Promotions Engine Architecture & Design

• Design and configure scalable promotions frameworks including:
• Coupons, vouchers, promo codes
• Flash discounts and bundles
• Cashback and referral incentives
• Define eligibility logic, stacking rules, validation workflows, and redemption orchestration.
• Partner with marketing and product teams to enable campaign-driven and personalized offers.
• Establish governance standards for lifecycle management of promotions.

Loyalty Management Implementation

• Design and implement loyalty programs, including:
• Tier structures
• Points accrual/redemption logic
• Rewards and benefits configuration
• Gamification mechanics
• Configure segmentation, engagement triggers, and omnichannel loyalty experiences.
• Align loyalty journeys across mobile apps, web platforms, and CRM touchpoints.

Solution Architecture & Integration

• Define end-to-end solution architecture integrating Salesforce with:
• Mobile applications
• Identity providers (SSO)
• Billing and subscription platforms
• Partner ecosystems
• Design APIs and data flows for promotion validation, entitlement management, and loyalty transactions.
• Support partner incentive settlement and reporting workflows.
• Ensure scalable, secure, and high-performance system design.

Stakeholder & Business Collaboration

• Lead discovery workshops to define roadmap priorities and translate business strategy into scalable Salesforce solutions.
• Partner with marketing, product, engineering, and operations stakeholders.
• Align customer acquisition, retention, and engagement strategies with technical execution.

Delivery Leadership & Governance

• Provide architectural and functional leadership across implementation phases.
• Produce architecture diagrams, sequence flows, and technical documentation.
• Support QA, UAT, deployment planning, and production rollout.
• Define standards for performance, security, and anti-abuse logic.

• 8–10+ years of Salesforce platform experience.
• Hands-on experience with Salesforce Loyalty Management and Promotions capabilities.
• Strong knowledge of CRM, customer lifecycle management, and digital engagement models.
• Experience designing API integrations and SSO implementations.
• Proven experience delivering omnichannel customer engagement solutions.
• Strong consulting presence and executive stakeholder communication skills.
• Ability to create architecture diagrams, data flows, and sequence diagrams.

Preferred Qualifications

• Experience in mobility, transportation, subscription, or marketplace platforms.
• Background in discounting systems, referral engines, bundles, flash promotions, or loyalty gamification.
• Experience with Salesforce Data Cloud and CRM Analytics.
• Familiarity with fraud detection or anti-abuse logic in promotions systems.
• Exposure to partner ecosystems and incentive settlement workflows.

This is an initial 2–3 month contract engagement with the possibility of extension based on project needs and performance.