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Desktop Support Technician

Dallas, TX, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

A+
AV
Analytical Skill
Android
Attention To Detail
Audiovisual
Break/Fix
Bridging
Business Communications

Summary

We are looking for Desktop Support Technician for our client in Dallas, TX

Job Title: Desktop Support Technician

Job Location: Dallas, TX

Job Type: Contract

Job Overview:

Deliver world-class IT support to onsite and remote end users.
Independently resolve complex, break/fix issues in person or via telephone. Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software-related tasks as needed.
Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
Provide smart hands support for network and voice services.
Provide recommendations regarding new technologies to better support all executives, and users.
Perform regular walkthroughs to provide proactive support to high visible individuals
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming requests in a timely manner including occasional after-hours support.
Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
Present the facts transparently to promote collaborative solutions.

Job Requirements:

Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role).
5+ years direct experience supporting C-Suite executives and other VIP staff
7+ years experience in desktop hardware, operating systems, smartphones, and printers.
7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc.
A+ Certification or other similar Microsoft certifications are a plus.
Basic knowledge of network hardware, including firewalls, routers, access points, bridges, switches, and patch panels a plus.
Hands-on troubleshooting experience with the ability to perform under intense scrutiny.
Working technical knowledge of current protocols, operating systems, and standards.
Strong written and oral communication skills with a focus on executive-level support.
Analytical and problem-solving abilities, with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation with a focus on customer satisfaction.
Highest degree of professionalism and integrity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: TX_DUST_0511
Posted 2 hours ago

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