Dynamics 365 CRM Solution Architect

Remote • Posted 11 hours ago • Updated 11 hours ago
Full Time
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Relationship Management (CRM)
  • Dynamics
  • Microsoft Dynamics
  • Microsoft Dynamics CRM
  • Marketing
  • Sales

Summary

Role Overview

We are seeking an experienced Dynamics 365 CRM Solution Architect with expertise in designing and delivering enterprise-scale Microsoft Dynamics 365 Customer Engagement (CE) solutions. The ideal candidate will lead digital transformation initiatives by architecting end-to-end CRM solutions across Dynamics 365 Sales, Customer Service, Customer Insights – Journeys (Marketing), Power Platform, Dataverse, and Microsoft Copilot.

The Solution Architect will collaborate with business stakeholders, product owners, executive leadership, and technical teams to define CRM strategy, modernize customer engagement processes, and deliver scalable, secure, and AI-enabled business solutions.

Required Qualifications

  • 12+ years of overall IT experience.
  • 7+ years of Microsoft Dynamics CRM/Dynamics 365 Customer Engagement experience.
  • Minimum 3 full lifecycle Dynamics 365 CE implementations.
  • Strong experience in:
    • Dynamics 365 Sales
    • Dynamics 365 Customer Service
    • Dynamics 365 Customer Insights – Journeys
    • Power Platform
    • Dataverse
    • Microsoft Copilot
  • Experience with enterprise integration using Azure Integration Services.
  • Strong understanding of CRM business processes, customer lifecycle management, and digital transformation.
  • Experience leading architecture workshops, stakeholder discussions, and solution governance.

Preferred Qualifications

  • Microsoft certifications such as MB-210, MB-230, PL-200, PL-400, PL-600, or related Dynamics 365 and Power Platform certifications.
  • Experience with Copilot Studio and AI Builder.
  • Experience implementing enterprise CRM solutions for Fortune 500 organizations.
  • Knowledge of Azure DevOps, CI/CD, DevSecOps, and enterprise integration patterns.
  • Excellent communication, leadership, and stakeholder management skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91052859
  • Position Id: 9022653
  • Posted 11 hours ago
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Bheeshma Maha

Bheeshma Maha

Recruiter @ Data Capital Inc
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