Service Now Developer

Role: Service Now Developer
Location: Remote
Duration: 12 months
Client: IPS/USPS
Note: candidates meet the residency requirements (Last 5 years in the US with no more than 6
months out of the country). 
 ServiceNow software development and administration support, with a minimum of 4
years of hands-on ServiceNow development experience.
 Required: ServiceNow Certified System Administrator (CSA) certification.
 Hands-on experience configuring and developing in ServiceNow, including form and
field creation/updates (backend configuration and/or App Engine Studio).
 Strong understanding of the ServiceNow data model (tables, inheritance, dictionary
attributes), update sets
 Develop, enhance, and maintain ServiceNow client-side and server-side scripting,
including Client Scripts and Business Rules.
 Design and implement Service Catalog solutions, including Catalog Items, variables,
UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.
 Knowledge of users, groups, roles
 Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
 Experience using Flow Designer, including approvals, task orchestration etc
 Experience with automated testing and quality practices: ATF (Automated Test
Framework)
 Leverage AI capabilities in daily work to improve productivity and solution quality
(e.g., accelerating troubleshooting, code review, documentation, and automation
design).
 Strong oral and written communication skills, including the ability to collaborate
effectively with technical teams, stakeholders, and customers.
 Work independently with minimal supervision or as part of a cross-functional
development team to deliver time-sensitive tasks and platform enhancements.
 Participate in requirements gathering, technical design discussions, and peer
reviews to ensure solutions meet business and technical standards.
 Develop and maintain technical documentation, including configuration details,
integration specifications, and operational runbooks.
 Hands-on experience configuring and developing in ServiceNow, including form and
field creation/updates (backend and/or Studio), Client Scripts, Business Rules,
Catalog Items and scripting, group and role administration, flows (Flow Designer),
notifications, email configuration, and scheduled jobs.
 ITSM modules, Change, Incident, Knowledge, Problem Management
 SPM modules Demand and PPM
 Integrations using REST API and Transform Maps

 CMDB Configuration and Development
Preferred:
 ServiceNow application development experience in two or more of the following
areas:
 ITSM modules including Incident, Change, Problem, and Knowledge Management
 SPM modules including Demand and Project Portfolio Management (PPM)
 Integrations using REST APIs, including data imports/exports and Transform Maps,
Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring
 CMDB configuration and development (tables/classes, relationships, IRE, data
quality, and governance)
 Knowledge/experience of SDLC practices
 Effective liaison leading technical development teams
 Strong facilitation skills to effectively lead discussions across multiple groups
 Oral and written communication skills including presenting to management
 Knowledge/experience with Agile Methodologies
 Knowledge/experience of SDLC practices
 Change Management and Configuration Management (VersionOne, ServiceNow,
etc)
 Knowledge in AI tools (Github Copilot, Playwright)