VOIP Engineer Sr.
Kings Point, NY
Public Trust
1-3 years experience managing telco/VOIP equipment and running network cables/drops. Knowledge of VOIP call manager. Program and trouble shoot VOIP phone and telecom issues. Administer licensing and users on call Manager. Help manage physical connections coming in from ISP for demark/fiber/POTS/Fax lines. Perform network cable pulls and install network drops. Work with the network team in resolving network, wireless and VoIP issues. Resolve trouble tickets with Help-Desk team with end to end resolution. Maintain and support tributary equipment belonging to USMMA. Basic physical layer troubleshooting for Network Switches and fiber connections. Support Wireless access points and WAP installations. Monitor and oversee meeting quality and bandwidth usage; use Microsoft Teams Admin Center, Azure portals, and available network/telemetry data to identify and troubleshoot issues involving online meeting experience. Collaborate with network, Microsoft, and ISP teams to resolve collaboration and call quality problems. Perform other duties that can arise in support of USMMA. This position is On-Site (with some limited remote days possible) at Kings Point, NY
Job Description
• Knowledge of VOIP call manager
• Program and trouble shoot VOIP phone and telecom issues
• Administer licensing and users on call Manager
• Help manage physical connections coming in from ISP for demarc/fiber/POTS/Fax lines
• Perform network cable pulls and install network drops
• Work with the network team in resolving network, wireless and VoIP issues
• Resolve trouble tickets with Help-Desk team with end to end resolution
• Maintain and support tributary equipment belonging to USMMA
• Basic physical layer troubleshooting for Network Switches and fiber connections
• Monitor and oversee meeting quality and bandwidth usage; use Microsoft Teams Admin Center, Azure portals, and available network/telemetry data to identify and troubleshoot issues involving online meetings.
• Support conference rooms and virtual meeting equipment (Polycom, Cisco, ScreenBeam and similar collaboration systems), including setup, configuration, maintenance, and troubleshooting
• Support Wireless access points and WAP installations
• Perform other duties that can arise in support of USMMA
• This position is 100% On-Site (with some limited remote days possible) at Kings Point, NY
Qualifications
• 1- 3 years experience working with VOIP Call manager
• 1-3 years experience with Network and wireless equipment
• 1-3 years experience performing network cable pulls, network drops and fiber connectivity troubleshooting
• 1-3 years experience working with ISP, demarc, fiber, POTS and Fax line connections
• CCNA or VOIP certification preferred
• Attention to Detail – able to efficiently process individual tasks quickly and accurately
• Integrity – ability to be honest and maintain strong moral principles
• Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization
• Attitude - driven to constantly learn and adapt to new technologies and solutions
• Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students
