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Job Title: ServiceNow UX Researcher
Location: Remote
Duration: Temp - 12 months
Pay Range: $50/hr to $65/hr. (W2)
Job ID: 373130
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a ServiceNow UX Researcher to join our team. The ideal candidate will have strong experience in mixed-methods UX research across complex enterprise and platform products, including AI-enabled workflows and a proven ability to generate actionable insights that inform product strategy, feature development, and roadmap prioritization.
Responsibilities:
- Plan and execute qualitative and quantitative studies that address product and design questions across the ServiceNow ecosystem.
- Investigate AI experiences, including trust, explainability, adoption barriers, and human-in-the-loop workflows.
- Synthesize data into clear insights, frameworks, and recommendations that influence product, design, and engineering decisions.
- Partner with Product Managers, Designers, Engineers, and Analytics throughout the product lifecycle.
- Communicate findings through concise reports and presentations tailored to executive, product, and technical audiences.
- Support rapid, iterative research for AI acceleration efforts while maintaining methodological rigor.
Required Skills & Qualifications:
- Demonstrated experience conducting UX research for complex enterprise or platform products, including data-driven or automation-enabled workflows.
- Strong mixed-methods capability across interviews, usability testing, surveys, log analysis, and experimentation.
- Experience researching AI experiences, including trust and explainability, adoption barriers, and human-in-the-loop patterns.
- Proven ability to translate research into actionable insights that drive product decisions.
- Comfort operating in fast, iterative environments where speed and signal quality are critical.
- Effective collaboration with Product, Design, Engineering, and Analytics partners across discovery and delivery.
- Strong storytelling and communication skills for varied audiences.
- Familiarity with enterprise constraints such as multi-persona workflows, regulatory or trust requirements, and scale.
- Proficiency with research and collaboration tools (e.g., research platforms, analytics tools, Figma, Miro).
- Bachelor's degree in Human Computer Interaction, Psychology, Cognitive Science, Design, or related field, or equivalent experience.
Preferred Skills:
- Background with ServiceNow or similar enterprise platforms.
- Experience working in Agile or Lean product development environments.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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